TERMS AND CONDITIONS

1. Acceptance of Terms

These Terms govern the access and use of the Chás do Mundo website. By using this website, you accept the terms and conditions outlined below. Chás do Mundo reserves the right to modify the presentation, configuration, content, and services of the website at any time without prior notice. The user acknowledges and agrees that Chás do Mundo may, at any time, interrupt, deactivate, or remove any content and/or service available on the website.

2. Products and Prices

We make every effort to ensure that the products displayed on our website are available and priced correctly. However, prices and availability may change without prior notice. All prices include VAT, unless otherwise stated.

The information provided on product pages is purely informative, based on data gathered from various sources such as studies and traditional uses of medicinal plants and teas.

Please note that this information does not replace the diagnosis, treatment, or advice of a healthcare professional.

Before using any medicinal plant, consult a doctor, herbalist, naturopath, pharmacist, or any other qualified specialist to ensure its safety and effectiveness.

The images shown are merely suggestions for presentation, and the type of cut and dimensions of the plants may vary depending on supply or season, while maintaining all the quality, functionality, and properties of the tea unchanged.

3. Out of Stock

Chás do Mundo reserves the right to inform the user, within 72 hours after receiving the order, of the unavailability of any ordered item. In this case, the order will be automatically updated, and the user will incur no charges for the cancellation of the unavailable item.

4. Promotions

Promotions cannot be combined, meaning discount codes do not apply to products already on sale.

For more details, consult our promotions page, where you can find all the terms and conditions. Additionally, for each product with a promotional price, we indicate the start and end dates of the campaign.

5. Purchase Process

To make a purchase, the user must select the products they wish to purchase and proceed to checkout. The user is responsible for providing accurate and up-to-date information during the purchase process.

After confirming the purchase, the user will receive a confirmation email. However, our acceptance of the order only occurs once payment is confirmed, stock availability is checked, and/or the goods are dispatched.

6. Payment

Payments can be made through the methods available on the website, which may vary depending on the country of purchase. During checkout, the accepted payment methods for your location will be displayed.

By providing your credit card or any other payment method details, the user guarantees that the information provided is accurate and complete, ensuring a secure and hassle-free transaction.

Chás do Mundo does not store any banking details or payment card information. All transactions are securely processed by certified entities, ensuring the protection of your data.

7. Shipping and Deliveries

We will do our best to process orders as quickly as possible. Shipping times vary depending on location and the chosen shipping method. We are not responsible for delays caused by factors outside our control, such as strikes, network failures, or issues with carriers. For more information about the shipping process, please refer to our (Shipping and Returns Policy).

8. Returns and Refunds

We accept returns of products up to 14 working days after delivery, provided the products are in perfect condition and in the original packaging, with no signs of tampering or opening. For more information about the return process, please refer to our (Shipping and Returns Policy).

9. Liability

We are not responsible for any direct, indirect, incidental, special, or consequential damage resulting from the use or inability to use this website, nor for any failures or errors on the site.

10. Intellectual Property

All intellectual property rights related to the content, design, and layout of our website, including but not limited to trademarks, copyrights, and patents, are the exclusive property of Chás do Mundo or are licensed to us.

11. Privacy

Your privacy is important to us. Please consult our (Privacy and Cookies Policy) to understand how we collect and use your personal information.

12. Limitation of Liability

The user assumes full responsibility for any losses or damages resulting from access to this content, as well as for any damage or harm to their computer system due to material downloaded or obtained through the services, or for data loss caused by such downloads.

Chás do Mundo is also not responsible for damages resulting from violations of the rights of other users or third parties, including copyrights, trademarks, patents, confidential information, or any other intellectual property rights.

Furthermore, Chás do Mundo will not be liable for damages caused to the user in the event of service failures due to force majeure, unforeseen events, or other situations beyond our control. Chás do Mundo is also not responsible for improper use of the services caused by maintenance or defective configuration of the user's equipment or insufficient capacity to support the systems required for using the services.

13. Service Areas 

In-person service is available only at our headquarters in Leiria, Portugal. Correspondence-based service is available in all countries listed at checkout. Excluded territories are considered to be all countries engaged in war conflicts, terrorism, or political disputes with our country of origin.

14. Dispute Resolution

The European Commission provides an online dispute resolution platform, which can be accessed at: https://ec.europa.eu/consumers/odr/

15. Complaints Book 

Official complaint forms are available to consumers and users at the following link: https://www.livroreclamacoes.pt/Inicio/

16. Customer Service

At Chás do Mundo, customer satisfaction is our priority. If you have any questions, issues, or need assistance, our customer support team is available to help.

You can contact us through the following means:

• Email: info@chasdomundo.pt
• WhatsApp: +351 935645999
• Chat

We are available to answer questions regarding orders, shipping, returns, payment methods, or any other information related to your shopping experience.

Our service hours are from 9:00 AM to 1:00 PM and from 2:00 PM to 6:00 PM, Monday to Friday. We strive to respond to all inquiries as promptly as possible.