TERMS AND CONDITIONS

Delivery time for Continental Portugal:

         CTT EXPRESSO Fast - 24h
         CTT EXPRESSO Normal - 48h
         Registered mail - 2 to 5 days

Delivery time for Madeira and Azores:

         CTT EXPRESSO Islands - 2 to 7 days
         Registered mail - 3 to 5 days

Delivery time for the whole of Europe:

         Registered mail Europe - 5 to 15 days
         Order Europe - 5 to 15 days

Worldwide delivery time:

         International Registered Mail - 5 to 30 days
         International order - 5 to 30 days

All shipments to the mainland are made via CTT Express or Registered Mail with the 1st delivery attempt at the indicated address and in case of absence of the place a postal notice will be placed in your mailbox for later lifting of your order at a CTT station of your area of residence.

Deadline for order picking at CTT stations:

         5 business days after receipt of the notice in your mailbox

Payments available for Continental Portugal:

       ATM
       Paypal
       Shipping to Billing
       Credit card

Payments available to Portugal Insular:

       ATM
       Paypal
       Credit card

Payments available for Europe:

       Paypal
       Bank transfer
       Credit card

Payments available to the rest of the World:

       Paypal
       Bank transfer
       Credit card

Shipping cost for Continental Portugal:

         € 3.50 to € 35.00 Shopping
         € 0.00 for purchases over € 35.00

Shipping cost to Madeira and Azores:

         € 5.00 for purchases up to € 50.00
         € 0.00 for purchases over € 50.00

Cost of Shipping to Billing:

         Adding 2,00 € on orders for Continental Portugal
         Orders of value less than € 10.00 will not be sent.
         The charge fee is always paid, regardless of the value of the order.
         Orders will not be returned to the collection without being paid in advance.

Remittance Costs of orders for errors attributable to the customer:

         Continental Portugal - € 3.50 *
         Madeira and the Azores - € 5.00 *

* Incorrect or incomplete address, not picking up the order at the CTT counter after postal notice and within the deadlines.

For the delivery of goods

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us [INSERT: Name of the company, street, number, postcode, town, e-mail address, telephone number] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

All prices indicated on this site include VAT at the legal rate in force and will be correctly broken down in the invoice; We reserve the right, without prior notice, to make changes to the prices, freight or any other value here indicated, as well as the carrier or transport company. Price changes will never have a retroactive effect on purchases already completed. Any dissimilarity found between the product and the photograph in the catalogue does not determine the loss or diminution of the quality of the article and this, in itself, cannot be a reason for return. The photos on this site do not cancel the careful reading of the characteristics of the products, before making your purchase.

Chás do Mundo ® - Trade, Import and Export of Teas, Medicinal Plants, Spices and Accessories.


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